Troubleshooting


Troubleshooting

Your phone will be reliable unless it suffers from extreme shock or moisture. The following list should help you identify and remedy problems. In many SIM and network-related instances it may, however, be necessary to call your Service Provider’s Customer Service Helpline.

Problem

Possible Causes

Possible corrective measures

Unable to switch on

Empty battery

Charge it. Check charging indication in display.

Battery contacts dirty

Clean contacts.
Repeat switching on and off.

Battery replacement

Briefly recharge.

Charging defect (no display indication)

Empty battery

Charge for half an hour, disconnect and charge normally.

Temperature exceeds 10 °C - 45 °C range

Adjust and allow time

Battery defective

Replace it, after several years average use a gradual decline may be expected.

Contact problem

Check mains socket, and connection to phone.

SIM error

Damaged SIM card

Make visual check.
Return SIM to your Service Provider.

SIM contact dirty

Clean SIM and phone contacts with a dry cloth.

SIM card not correctly orientated

Ensure SIM is correctly orientated.

PIN error

3 incorrect entries

Enter MASTER PIN (PUK), supplied with your SIM as instructed. If your MASTER PIN or PIN are lost, call your Service Provider for assistance.

No connection to network

Weak signal

Move higher, to a window or open space.

Outside GSM coverage area

Check Operator coverage map.

SIM not valid

Call your Service Provider.

New network not authorized

Try selecting manually, or try other network (see Link GSM Service).

Slow connection to network

Power Save Mode

Switch off "Power Save" (see Link Power Save Mode).

Phone loses network

Weak signal

Reconnection, or connection to another Operator is automatic. Switching off and on may accelerate this.
Connection will be quicker if "Power Save" is switched off (see Link Auto Power Off).

Calls not possible

Dialling error

Use full national area code.

All calls barred

Check (PASSWORD needed to clear).

New SIM fitted

Check for new restrictions.

Charge limit reached

Call your Service Provider, or use PIN 2 to reset.

Certain calls not possible

Call restriction set

Restrictions may be set by your Operator. Check restrictions (see Link Control Use).

Number has more than 20 digits

Check number.

Cannot write in PhoneBook

Call restriction set

Check "Allow only PhoneBook" (see Link Limit Phone).

PhoneBook is full

Edit it (see Link Deleting Entries).

Cannot find PhoneBook

SIM has been changed

Refit original SIM.

Voice message not working

Divert not set

Set divert (see Link How to Set Divert).

Text Message continues flashing

Message store full

Delete a message to make room (Link Deleting Message).

Cannot send a message

Operator does not support this service

Check with your Service Provider.

Service Centre and message type not set

Set Service Centre (see Link Message Settings: Service Centre).

Destination does not have compatible phone.

Check.

Cannot set a function

Not supported by your Operator, or registration required

Call your Service Provider.

PHONECODE error

3 incorrect entries

Call your Service Provider.

PASSWORD error

Service not authorised

Call your Service Provider.

Accidents

Severe shock

Internal damage could result

Remove and refit battery and SIM.
Do not dismantle.

Immersion in water

Internal damage could result

Rapidly dry with cloth, do not heat. Dry contacts thoroughly. Remove and refit battery and SIM.
Stand upright in moving air.
Do not dismantle.